FAQ
1. When will my order arrive?
Please allow us 3-5 days to process your order, as well as the shipping time you’ve chosen. We provide multiple shipping options through FedEx to accommodate your appointment schedules. If there are any issues or concerns, please feel free to email us to follow up on your order, and we’ll be happy to assist you.
2. Where do you ship?
We ship all over the USA, as well as internationally.
3. How long will my bundles last?
With good maintenance, your hair can last from 9-12 months. You should wash the hair before installing, as it is real hair and it best after a fresh wash. You will need to wash regularly, use good conditioner, seal your wefts to avoid shedding that may occur from an install, and always consult your hairstylist for all dying concerns.
4. How many bundles will I need?
This depends both on the fullness you would like to achieve and the type of style you choose. Each bundle is 4 oz or 120 grams, and the longer the length, the more bundles would be required to achieve a full look. Also, it depends on the type of style. For example, a 360 frontal would not require as many bundles as a 13×6 frontal. We would not suggest using less than 3 bundles with any style.
5. Can I color my bundles?
Yes, of course. Our hair is real, unprocessed hair, so if your stylist can dream it, our hair can achieve it. Please just consult with a professional, as all sells are final due to the nature of our product. Please also be advised that our hair is single donor sourced, therefore when bleaching the hair, the outcome may vary depending on the natural undertone of each bundle. Consult with a hair care professional.
6. How can I look after my hair?
The hair is real hair, so please treat it as such. Regular washing and conditions will sustain the premium quality. Due to the origin of the hair, we would suggest using mild shampoo and conditioner combinations. Some brands that are known to work well are Tresumme’, Aussie, and Suave with Shea Butter.
For Curly/ Wavy textures – if you plan on wearing the curly or wavy hair pattern in its natural state, after washing, please use a leave in conditioner to keep the hair moisturized. Styling mousse or lite styling gel will also help to achieve this look. Again, it is real hair so it would require some form styling product to eliminate frizz and maintain curl pattern.
It is also best if detangled while conditioner is in hair, during the washing process. Use a detangler brush to minimize shedding. Hair does shed but not to worry, we have machine stitched the hair on weft in a technique that would minimize this. All cuticles are intact and laid in the same direction.
7. Do you offer wholesale pricing and professional discounts?
Yes, please emails us directly at hello@dopeasshairextensions.com and we can discuss these prices with you.
8. Do you really donate to charity?
Yes, we most definitely do! We are firm believers in giving back to those less fortunate. Quarterly, we will choose a charity or group in need that we will help. We will also post an update to our website on how your purchase was able to help someone in need. We also take suggestions as to where you believe we could be of help, so please email us with any suggestions.
9. What is your refund policy?
Unfortunately, due the nature of our product, no refunds are given, so please ask all the necessary questions before each purchase. If the product is in its unused and in original packaging, exchanges may be possible and are determined on a case-by-case basis. We back our product with a 100% guarantee that you will love it. We will do our best to match the bundles in pattern and texture, but no two bundles are the same as they are single donor bundles.
